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Trial or billing not activating

Starting a trial or subscribing to a paid plan should take only a few seconds, but the process involves a handoff between RevoStock and Shopify's billing system — and any interruption along the way can leave your plan in a pending state. The steps below address both the trial flow and the paid-subscription flow.

Try this​

  1. For the trial — refresh the page after clicking Start. The Trial plan is created instantly without a payment method, but the UI may briefly show a pending state while the account record is updated. Refresh the page; if your trial is active, you will land in the onboarding wizard. If nothing changes, click Start my free trial once more — it is safe to retry.

  2. For paid plans — complete the Shopify billing approval step. After clicking Subscribe, RevoStock redirects you to a Shopify-hosted billing confirmation page. Your subscription does not activate until you click Approve on that page. If you did not see the Shopify approval screen, your browser may have blocked the redirect — disable any popup blockers or browser extensions that intercept redirects, then click Subscribe again.

  3. Check for a stale Pending plan row. If a previous attempt was interrupted, you may see a Pending row on the Plans page. RevoStock automatically cleans up stale pending plans, and clicking Subscribe again also triggers a cleanup. After retrying, the Pending row should be replaced by your new Active plan.

  4. Look for a Shopify plan mismatch banner. If your Shopify subscription tier changed after your last RevoStock plan was created, a banner will appear inside the app explaining the mismatch. You will need to go through the subscription flow again to create a plan that matches your current Shopify tier — your previous plan cannot be reactivated as-is.

  5. Confirm the charge in Shopify Admin. Go to Shopify Admin → Settings → Billing and look for an RevoStock charge. If the charge is listed as approved on Shopify's side but RevoStock still shows your plan as Pending, the activation callback may not have reached RevoStock. In this case, contact support with the Shopify charge ID so the team can manually verify and activate the plan.

caution

Do not attempt to approve the subscription charge from within a browser's private/incognito mode. Shopify's billing flow requires a persistent session cookie, and private browsing can cause the approval callback to fail silently.

Still stuck?​

If your plan remains inactive after working through the steps above, contact RevoStock support — see Contacting RevoStock support. Include your .myshopify.com store URL, the Shopify charge ID if you have it, and a brief description of what happened at each step.